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2006
Laureate
Medical Group
Alpharetta, GA
Front Desk Scheduling Coordinator
n Managed pt. check-in using MicroMD software, scanned insurance cards and I.D.
n Verified patient insurance via web and over the phone.
n Filed or pulled charts according to needs of clinical staff.
n Managed incoming and outgoing calls, patient requests, and clinical staff requests.
n Scheduled and verified patient appointments.
n Scanned medical records.
n Managed patient check out process and balanced bank at close of shift.
2005-
2006
Alliance
Hospitality Alpharetta, GA
Check-In Receptionist
Greeted and managed guest arrivals and departures.
n Handled guest concerns in a tactful manner and achieves resolution.
n Coordinated with other departments and employees to ensure good working relationships for the benefit of
guest needs.
n Provided prompt and courteous service.
n Managed incoming and outgoing calls, guest requests, guest reservation, and other business related office transactions.
n Well versed in cash handling and accurately balances house bank.
n Provided ideas and insight for better guest relations at team meetings.
2002-2003
The
Lahey Clinic Burlington, MA
Front Desk Scheduling Coordinator
Coordinated patient and physician appointments.
n Handled new patient registration.
n Welcomed a station volume of 100-400 patients per day.
n Utilized phone skills to handle a large volume of calls.
n Collected insurance information and co-payments.
n Provided ideas and insight for better patient relations at team meetings.
2001-2002
Chiweb.com Chicago, IL
Office Coordinator
n Performed general office duties including guest reception, data entry and filing.
n Performed research related to updating the website.
n Contributed to website maintenance.
n Responsible for up keeping conference room and storage room in a clean and orderly manner.
n Posted and received office mail.
n Ran work related errands.
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